Shipping & Returns

Shipping Policy

How long will it take for my order to ship?

Upon approval and verification of credit card information, orders will be processed for shipment. Orders paid by check, may be subject to slight delays. All checks must be received and cleared prior to order processing. Inconsistent data and billing information may also delay your order. Certain orders may require special processing due to limited quantities on particular items. Spa Style will notify customers who have placed orders for these “out of stock” items. On average, most items are shipped within 1 week. However, some items have longer lead times, including custom orders that may take up to 14 weeks. Each product page shows 'Estimated' shipping times based on stocked quantities or custom, made-to-order manufacturing processes. These dates are estimates only and Spa Style cannot be held responsible for additional delays due to manufacturing delays or shipping carriers. Please contact us for any shipping or lead-time inquiries.

How and where do you ship?

Spa Style can ship anywhere in the world!

Deliveries to the 48 contiguous states will be made via Fedex Ground, UPS or by other common carrier depending on the overall weight of your order. Deliveries outside the 48 contiguous states (including Hawaii, Alaska and Puerto Rico), may be handled by an international carrier. See below for more information.

Any shipping costs are calculated for you during the checkout process. Spa Style may offer shipping specials advertised on the site, like 'Free Shipping for any orders over $50, and the calculations for those shipping specials will be calculated during the order process. We cannot deliver to P.O. Boxes. You must provide a street address. Some of our furniture requires some assembly. Spa Style does not provide installation, assembly or physical delivery of furniture into residences or businesses. Installation, assembly or physical delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser and not Spa Style.

For larger items, please specify any special delivery instructions on in the "Special Notes" area during checkout. Let us know about narrow streets, staircases in apartment buildings, etc. Some delivery companies may charge more if there are abnormal shipping/delivery circumstances. If you have any concerns, please contact us.

For shipping outside the 48 contiguous states, including Hawaii, Alaska and Puerto Rico, we have airfreight and cargo shipping options. Contact us and we’ll get you a shipment quote. For items shipping outside the Continental US, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect.

What levels of service are offered for large item deliveries?

Certain items available on Spa Style are required to be shipped via a 3rd party freight carrier, because they are too heavy or require special handling that standard delivery carriers are unable to manage. If your purchase will be delivered via a 3rd Party service, you will be contacted by the delivery Company via telephone, 1-5 days prior to the delivery to schedule an appointment and discuss the details of your shipment. You will need to be present to sign for the item. Large order deliveries, shipping via 3rd party carriers are brought to the curbside only unless otherwise noted. If you would like White Glove delivery service, please contact us and we will arrange it with our freight carrier. Additional fees may apply.

Please note, customers who would like to return items that are not shipped incorrectly or damaged will be responsible for round-trip shipping costs on all 3rd party type deliveries.

Are your shipments insured against damage?

Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and notify us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, "Damaged Upon Arrival" next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.

Are your products covered by warranty?

Every product is covered by its respective manufacturer's warranty.

Returns Policy

What if I am not completely satisfied with my purchase?

We want you to be happy with your spa products! Customer satisfaction is very important to us so we extend a generous return policy to accommodate your returns as best we can. For most items*, if you are unsatisfied with your purchase for any reason, Spa Style will be happy to process a return for you without any restocking fees. Before returning an item, please contact Spa Style to obtain return instructions. Items must be unused and unassembled, in their original condition, and in their original packaging, complete with all tags, instructions, and insert. Unless otherwise specified by Spa Style, all returns must be shipped back using the same method it was shipped (UPS, FedEx, Freight, White Glove, etc.). Spa Style will provide you with detailed shipping instructions, including where to ship the items. If you are uncertain about any of the return details, please email us. (*Exceptions are products that are custom made, including custom cabinetry and furniture items).

The return must be post-marked within 14 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to Spa Style or the manufacturer. Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs for any returns that are not damaged or incorrect.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. If you are returning the item, please ship with a carrier that provides tracking numbers and request insurance to ensure safe return. All items must be received in new condition to fully credit you for the return or exchange. Spa Style cannot accept collect deliveries (COD’s).

Credit card orders will receive refunds in the form of a credit to your credit card. Orders paid by check will receive a check. Once we receive your return, please allow 2 weeks for processing. You will be refunded the full purchase price, including tax. Some of our products are offered with free shipping. Please be aware that if you return one of these products, our outbound shipping costs to your shipping address will be deducted from your return refund. For items shipping outside the Continental US, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect.

What if my order is incorrect, defective or damaged?

If you have received an item that has been damaged during shipment, please contact Spa Style immediately. Photos are often required and always suggested so that a claim may be made with the shipping company. Replacement parts are shipped immediately upon receipt of a damage claim.

Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Spa Style as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible. If the item(s) sent was incorrect, or defective, please contact Spa Style by phone or email immediately. Please do not send back these items prior to contacting Spa Style.

If you have received a damaged product that can be remedied with replacement parts and choose to return an item rather than accept replacement parts, you will be refunded the amount of your order less all return shipping charges. *Please note that restocking fees apply to some products. Items that incur restocking fees are noted on the product pages.