How long will it take for my order to ship?
Upon approval and verification of credit card information, orders will be processed for shipment. Orders paid by check, may be subject to slight delays. All checks must be received and cleared prior to order processing. Inconsistent data and billing information may also delay your order. Certain orders may require special processing due to limited quantities on particular items. Michele Pelafas, Inc. will notify customers who have placed orders for these "out of stock" items. On average, most items are shipped within 1 week. However, some items have longer lead times, including custom orders that may take up to 14 weeks. Each product page shows 'Estimated' shipping times based on stocked quantities or custom, made-to-order manufacturing processes. These dates are estimates only and Michele Pelafas, Inc cannot be held responsible for additional delays due to manufacturing delays or shipping carriers. Please contact us for any shipping or lead-time inquiries.
How and where do you ship?
We can ship anywhere in the world! Deliveries to the 48 contiguous states will be made via Fedex Ground, UPS or by other common carrier depending on the overall weight of your order. Deliveries outside the 48 contiguous states (including Hawaii, Alaska and Puerto Rico), may be handled by an international carrier. See below for more information.
Any shipping costs are calculated for you during the checkout process. We may offer shipping specials advertised on the site, like 'Free Shipping for any orders over $50, and the calculations for those shipping specials will be calculated during the order process. We cannot deliver to P.O. Boxes. You must provide a street address. Some of our furniture requires some assembly. Michele Pelafas, Inc does not provide installation, assembly or "inside" delivery. Installation, assembly or "inside" delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser.
For larger items, please specify any special delivery instructions on in the "Special Notes" area during checkout. Let us know about narrow streets, staircases in apartment buildings, etc. Some delivery companies may charge more if there are abnormal shipping/delivery circumstances. If you have any concerns, please contact us.
For shipping outside the 48 contiguous states, including Hawaii, Alaska and Puerto Rico, we have airfreight and cargo shipping options. Contact us and we will get you a shipment quote. For items shipping outside the Continental US, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect.
What levels of service are offered for large item deliveries?
Certain items available on SpaDecor.com are required to be shipped via a 3rd party freight carrier, because they are too heavy or require special handling that standard delivery carriers are unable to manage. If your purchase will be delivered via a 3rd Party service, you will be contacted by the delivery Company via telephone, 1-5 days prior to the delivery to schedule an appointment and discuss the details of your shipment. You will need to be present to sign for the item. Large order deliveries, shipping via 3rd party carriers are brought to the curbside only unless otherwise noted. If you would like White Glove delivery service, please contact us and we will arrange it with our freight carrier. Additional fees may apply.
Please note, customers who would like to return items that are not shipped incorrectly or damaged will be responsible for round-trip shipping costs on all 3rd party type deliveries.
Are your shipments insured against damage?
Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and notify us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, "Damaged Upon Arrival" next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.
Are your products covered by warranty?
Every product is covered by its respective manufacturer's warranty.